I have tracked the parcel but it now requires the post code of the place its being delivered to . Anything else on the BT network you could just use. We would like to show you a description here but the site won’t allow us. NathanielKelly. Virgin Fibre Areas only. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. Just have to wait and see. So, there was a bit to and fro getting the date sorted. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. 00 guaranteed… Thanks for reaching out to us regarding your issue. Please choose the Yodel Store of your choice and let us do the rest. Account - Cable. We would like to show you a description here but the site won’t allow us. . 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Sports Direct. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. The Virgin Media website will open in a new tab. i. not to me. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. 07480632098. on 08-11-2022 12:42. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. i. 09/11/23 11:22. Received into MITCHAM DEPOT. We would like to show you a description here but the site won’t allow us. Shop online with over 90 brands and have your items delivered to your local store. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. . I have tracked the parcel but it now requires the post code of the place its being delivered to . 08/11/23 21:45. I contacted their support team via live chat to be informed it would be delivered Wednesday. To date not had any communication from Virgin Media chasing return of equipment. For queries on delivery charges from online retailers please contact the retailer directly. Expecting delivery of router today but Virgin Media have not given me a tracking number. I received a Yodel delivery of an iphone 14 pro max along with an Apple Watch. . Yodel – The Non-Delivery Company. In this conversation. Clearly there has been a hiccup between VM & Yodel and I’m now left without. Forum Team. We wouldn't be able to advise directly on the information provided by Yodel, as this. Entertain me; Broadband Deals. I haven’t ordered a phone and have never had a contract with Virgin. I've had a new 360 box. But until Thursday evening, there is no delivery, no update, nothing. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. If you have a tech booked they would have the equipment. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. As in the title. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. We would like to show you a description here but the site won’t allow us. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. consumer polling and social media complaints. Thanks for your post and welcome to the community. On our wavelength. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. “@virginmedia Yes. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. My Virgin Media App. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Yodel failed to deliver. I've since spoken to virgin customer service who informed me that I should have had rec. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. 5 million in 2020. So I went outside my house no package,. Thanks. £8p/m extra or included with Gig1 or Volt. This communication will. 10/11/23 15:13. Once it is, you'll receive a letter/email advising you of the date we're moving you over. and delivery tracking information. We would like to show you a description here but the site won’t allow us. on 02-02-2023 09:43. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. I called virgin and they said to contact - 5105152 - 2Virgin Media . On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. . QuickStart, set up and connections. Click on the brands below or scroll down to the handy brand finder. From £ 38 a month. Mobile Your Account. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. Or stream, control and manage. Download it for your iPhone. . Up to 3 WiFi Pods if needed. PER MONTH. Account - Mobile. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. The items were not ordered or paid for by me. Hi Karubin welcome to the community! Thank you for posting. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). In this conversation. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. 4K compatible TV/device required to watch Ultra HD. Networking and WiFi. Very. Options. You're claiming one of them items wasn't sent back. We would like to show you a description here but the site won’t allow us. Rob Beck ordered a new router from Virgin Media in March. Unfortunately we don't use the Openreach master sockets as they are BT only. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. ^TM”05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Hi thanks for your post here although we're sorry to hear of the concerns you've raised here. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). Yes - of course. Hi , Thank you for your post and update on this I am so glad you have your new phone. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. I was never contacted. - Keep all your orders in one place. Where is your parcel coming from: Where is your parcel going to: Weight. 3 years ago: Text message from Virgin about a scheduled delivery. 13-01-2023 14:29 - edited 13-01-2023 14:30. 0 Kudos. When he arrived home one day he noticed a note in the letterbox from Yodel. The earliest date for someone to pick up the hub was around 20th January. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. on 29-11-2022 08:31. Sports Direct. Phone. Browse Virgin Media Virgin Media Community. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. Processed at National Hub. But surprise surprise, nothing. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. We would like to show you a description here but the site won’t allow us. - Track the progress of your returns. on 16-09-2022 08:23. Watch out Samsung!We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. on 02-12-2021 17:04. Yodel has apologised directly to Mr Beck and Ms. . the delivery itself is completely legit and all in my name. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. on 12-11-2022 20:05. Have checked junk/spam folder as well but nothing. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. We would like to show you a description here but the site won’t allow us. O2 shop or local council recycle yard. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. 15 Comments. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. This unfortunately did not happen again. not to me. It is the returned hub that has gone missing on its way back to virgin. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have had a look into your service on our system and I can see you recently contacted our team regarding this. I was never contacted. Virgin Media Price Guides. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. Two different men tried to retrieve the parcel from me but I. My parcel with a hub 4 was supposed to be delivered on Tuesday. Account - Mobile. Joining in. We would like to show you a description here but the site won’t allow us. . Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Yodel say I have to speak to Virgin to get the package re sent. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. I would like to know if i can rearrange delivery or cancel the order. . After all the years I had using virgin broadband I never had one complaint, would always recommend the consistency of speed and zero. - Create returns labels for 300+ retailers. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. I'm a Very Insightful Person, I'm here to share knowledge. Hi , Thank you for coming back to us about this ongoing issue and for providing further information. i. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Forum; Apps. Main menu; Bundles. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. - Track the progress of your returns. Thanks for your post and questions around 21CV. ) Need help? Visit would like to show you a description here but the site won’t allow us. Dial: 150 – free on our home phone or mobile. I've replied to numerous emails asking for a returns label but nothing received. i. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Virgin Media is part of the Liberty Global organisation, which also includes other media and. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. I’ve chased Yodel and they have promised to deliver tomorrow . Options. Horrible, they treat customers like you own them something. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. I upgraded from 200 to 1GIG and expected a sb4 to arrive on the agreed date. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. Yodel, returned to sender. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. . - Find your. i. Yodel is highly rated from customer reviews on Trustpilot. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. Seems a shame to throw in the bin plus don't want a bill from Virgin. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Options. on 30-05-2023 13:29. Browse Virgin Media Virgin Media Community. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. How to track a home delivery. Horrible, they treat customers like you own them something. Options. Tesco Direct. They never were. I've - 5179046Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Account - Cable. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. Options. We would like to show you a description here but the site won’t allow us. It's just that I'm stuck home now, waiting for the delivery without a. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Shop. Hopefully they can reconnect the older hub for now. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. Thanks in advance. Your Virgin Media return Returned. Str33t. Str33t. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. Sorry to hear you have been having issues with your Yodel delivery. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. For queries on delivery charges from online retailers please contact the retailer directly. 7 stars for customer service. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. (England) I bought a mobile on contract from virgin media. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary Manage your broadband, TV, home phone and mobile accounts in one place. . Hi . My parcel with a hub 4 was supposed to be delivered on Tuesday. Yodel’s Customer Service number is 0344 755 0117. This is a common and effective way to try and control web traffic and customer volume. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Switched On Families. SabrinaWe would like to show you a description here but the site won’t allow us. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. Entertain me; Broadband Deals. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. We would like to show you a description here but the site won’t allow us. Despatched from BOREHAMWOOD DEPOT. See Deal. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Mobile Your Account. May I ask if you've been able to return the equipment? For more information on this, please read here. Manage Your Account. No recent parcel is showing under your name and address. Tesco Direct. We would like to show you a description here but the site won’t allow us. KF”In this conversation. Processed at National Hub. . on 28-03-2023 08:11. got a text to say they couldn’t - 5153083. 10/11/23 15:13. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. . Packaging We would like to show you a description here but the site won’t allow us. A new secure password will be generated for you. We would like to show you a description here but the site won’t allow us. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. Security matters. Chatter and natter. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. They’d gone to anothe. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. Yodel, returned to sender. Networking and WiFi. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. I have looked everywhere. Open the Netflix app on your Virgin TV box and select the Netflix banner. Furthermore, VM agent asked the VM client (me) to be the middle man to help. Global Media Limited Customer Service telephone A. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. I would be grateful for any advice on the best way to proceed. Virgin Mobile. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. 5 months ago I was upgraded from Hub 3 to 5. I don't work for Virgin Media. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. FREE Virgin Media Returns | Collect+ delivered by Yodel. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Global Media Limited A. My quick start package was due to arrive between 6:30pm - 8:30pm last night. Reece_MH. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Yodel can bring your QuickStart kit to your door or can be delivered to a Yodel Store – whichever’s most convenient. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. 44pm and the parcel. wonkydragon. 5 years ago: its virgin media. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Sign in . You may also wish to ring us on 0345 454 1111, and our team may be able to. on 08-11-2022 12:42.